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Live Remote Assistance |
| Do you need a
quick solution to a technical problem? With our live
remote-assistance tool, a member of our support team can view
your desktop and share control of your mouse and keyboard to get
you on your way to a solution. |
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How to Get Support: |
| A member of
our support team will talk with you first to determine the
nature of the problem. |
| You will find
the answers to security questions and system configuration
requirements on our
FAQ page. You can also view a
demonstration of a screen-sharing session. |
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How It Works: |
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Step 1: |
Once you are on
the phone with a member of our support team, you will be
directed back to this page after your support representative
provides you with a unique connection code. You will then enter
the code in the field to your left (bottom) and click the Continue
button to initiate the screen-sharing session. |
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Step 2: |
You are prompted
to download a small virus-free plug-in. |
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Step 3: |
With your
permission, your support representative can view your screen and
share control of your mouse and keyboard. |
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Step 4: |
You
are in full control of your computer at all times. You always
have overriding control of your mouse and keyboard, and you can
end the screen-sharing session at any time. |
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This is a paid service.
By entering the required information, you are agreeing to pay the going rate of $75.00/hr for this service. (one hour minimum) |
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